Returns & Exchanges
Terms and Conditions:
Sale is contingent on customer’s acceptance of terms & conditions. Square One shall not accept customer’s purchase orders unless and until customer consents to these terms and conditions of sale. These terms and conditions of sale supersede the terms and conditions of customer’s purchase order(s) and will govern all trans- actions between customer and Square One.
Credit Terms (Product):
Standard terms with our company are Net 30 Freight on buyer (F.O.B.) Los Angeles CA on approved credit by our factor. The processing and approval of your credit application is solely determined by the factor. In the event that Net 30 terms are NOT granted or only a portion of your purchase order is approved for Net 30 terms a non- refundable deposit is required to secure the unapproved portion of your purchase order. We accept Cash Cashiers Checks and Visa/MasterCard/American Express (with a 4% processing fee). All custom orders will require a non-refundable 50% deposit. Please contact our customer service for further details. All returned checks are subject to a fifty dollars ($50.00) handling charge.
Credit Terms (Services):
Terms for service related charges will be billed on Net 7 day terms. Service charges are:
- Development Pattern & Proto
- Embellishing Sample Charge + Press Check + Screen + Film + Artwork
- Garment Dye Sample Charge
- Embroidery Tape Charge
Cancellations are subject to our sole approval. Cancellations relating to work in progress on custom orders will not be accepted. Cancellations received on stock orders may result in a fifteen percent (15%) re-stocking fee and applicable freight charges.
Invoices must be paid in accordance with the terms and conditions thereof. A monthly late fee of one-percent (1%) compounded daily on the amount due shall be charged to your account in the event payment is not received as required on the invoice. All payments shall be made to the address indicated on the invoice except in the event of an assignment to the factor which may appear on the face of the invoice. You must pay the assignee if so notified. In the event you fail to pay an invoice as required any other order you have placed for merchandise from Square One may be canceled at our sole discretion.
Sales Tax Exemption:
Proof of valid sales tax license or resale permit must be on file to avoid sales tax (California based customers only).
Return of unwanted merchandise will be charged a 15% restocking fee and any applicable shipping charges.
There is no restocking fee on Exchanges but you are responsible for all shipping charges. Merchandise must be unwashed unworn and undamaged for exchange.
Return Authorization Number (RA#):
No returns will be accepted without a return authorization number clearly marked on each box. Call our customer service department and request an RA# (310) 605-1944.
- A return authorization number will be issued from our customer service department.
- Absolutely no returns on printed or decorated merchandise. Garments should be inspected prior to any embellishments.
- Please report packing error and manufacturer defects to customer service within seven (7) business days of receipt of order to receive a credit and or a RA# to return defective merchandise.
- Credit will be given within 24 hours after merchandise is received into our warehouse.
- Cancellations of orders already pulled are subject to a 15% restocking fee if not notified within 48 hours of placing a purchase order.